Running the shop and all the rest.
Running a shop means serving at the counter, restocking the shelves, taking payment, and between two customers, answering the emails and messages that pile up. You would like to ask every happy customer for a review, follow up those who have not come back, keep the loyalty card alive, but there is never enough time and those things fall by the wayside.
Yet this is what makes the difference: a shop with a good Google rating attracts passers-by, a loyal customer comes back instead of going next door, a request handled quickly becomes a sale. In Lyon, between the competition of a shopping street and the online reviews everyone reads before pushing the door open, it is these small repeated attentions that keep a shop alive. Automation takes them on so you stay with people, not in front of a screen.
Customer relations that run themselves.
We automate what brings your customers back and what drowns you in the back office. The system follows up for reviews at the right moment, runs loyalty without you, and sorts enquiries so you only deal with the ones that really matter.
You keep control of the tone, the pace and the messages. We set everything to the way you work, and the system follows it.
- Google review request sent after the purchase, to a happy customer
- A loyalty programme that follows up customers you have not seen for a while
- Automatic sorting of emails and enquiries, with answers to common questions
- Ready answers for opening hours, whether a product is in stock, click and collect
- Summary of pending enquiries, so nothing is left unanswered
A purchase, and what follows.
Take a customer who leaves happy with their purchase on a Saturday. Here's what the scenario, built in n8n, does in your place.
Once the sale is recorded, the workflow waits the right amount of time, then sends the customer a short message inviting them to leave a Google review, while they are still happy with their purchase. If the review is positive, so much the better for your visibility; if there is a problem, you see it first and can act before it is on show everywhere. The same customer enters your loyalty thread: a few weeks later, if they have not been back, the system sends them a discreet nudge to bring them in again. And meanwhile, the emails that arrive (a question about opening hours, whether a product is in stock, a booking request) are sorted automatically: common questions get an immediate answer, and only the requests that deserve your attention land on your desk. At every step, the system checks the context: no loyalty follow-up for a customer who has just been in, no automatic reply to a sensitive request. The result: more reviews, customers who come back, and an inbox that no longer overflows.
What shopkeepers ask us.
Where it all connects.
For a shop, reputation is decided first on reviews: our shop packages for gathering Google reviews follow up every satisfied customer and keep loyalty alive, without you having to think about it. When messages pile up, automated sorting and answering of emails and requests saves you a huge amount of time. And to steer your business, reporting on your sales and trends gives you the figures ready to read, with no spreadsheet. To see everything, go to the automation hub. If your shop is a special case, we do custom builds shaped around your trade, and the ready-to-use packages cover the usual needs. The simplest thing is to talk it over: book a coffee with us.
To size up what is at stake, the savings calculator works out in a minute what these tasks cost you over a year.
Your customers deserve to be called back.
Tell us how you handle your reviews, your loyalty and your customer enquiries today, over a coffee. 45 minutes to see what can be automated, no commitment, and you leave with a costed plan within 72 hours.
Book a coffee