In force as of 26 July 2026
Article 1. Purpose
These terms of sale govern the services provided by Céleste Bellier (CB Systems), a micro-business registered under SIREN 102 895 836, whose registered office is at 9 Rue Fiol, 69003 Lyon (hereinafter "the Provider") for the benefit of any professional client (hereinafter "the Client").
These terms of sale and, where applicable, the accepted quote constitute the entirety of the contractual commitment between the parties. The content published on the cb-systems.fr site (examples, case studies, time-saving figures, timescales shown, sales material) is given for guidance and illustration: it constitutes neither a promise of results nor a contractual commitment.
Article 2. Services
- Online Presence package: monthly subscription at 149€/month with no commitment (first month free, one welcome offer per package and per business), or 137€/month on a firm 12-month commitment.
- Word of Mouth package: monthly subscription at 149€/month with no commitment (first month free, one welcome offer per package and per business), or 137€/month on a firm 12-month commitment.
- Ease Bundle: the two packages together at 249€/month with no commitment, or 228€/month with a 12-month commitment. First month free.
- Custom automation builds: work invoiced against an accepted quote.
- Maintenance after delivery: subscription at 49€/month or one-off work at 70€/hour (30 min minimum).
- Discovery appointment: a 45 minute meeting, free, no commitment.
Article 2 bis. Product sales (shop)
CB Systems sells NFC media (“pads”) intended for collecting reviews and building an online presence. The products are described and priced on the shop page of the site; the photographs are for illustration only. Prices are shown in euros, net of VAT (article 293 B of the French General Tax Code), excluding delivery costs, which are shown before payment.
Order and payment. The order is placed online and payment is made by card through our secure payment provider. The sale is firm once payment is confirmed. An invoice is sent electronically.
Delivery and pickup. Products are delivered to the address given by the Client (mainland France) or picked up free in Lyon by appointment. Delivery times are indicative; a delay cannot give rise to compensation. Risk passes to the Client when the product is handed over.
Returns and withdrawal. Plaques and pads delivered encoded for the Client's business (link, page or security keys written into the chip to their specifications) are clearly personalised goods within the meaning of article L.221-28 3° of the French Consumer Code, and are on that basis excluded from the fourteen-day right of withdrawal, of which the Client is informed before payment: their sale is final and gives rise to no return, exchange or refund for convenience. Standard hardware delivered unencoded carries, where the buyer is a consumer, the fourteen-day right of withdrawal (articles L.221-18 and following): return of the complete product in resaleable condition within fourteen days, return postage at the Client's expense, refund within fourteen days of the goods being recovered. Any product delivered faulty, damaged in transit or not as described is replaced or refunded at CB Systems' expense, under the legal guarantees. The detailed terms are set out in our returns and refunds policy.
Availability. Product offers are valid while stocks last.
Article 3. Quotes and orders
Any contractual commitment for a custom build is subject to a written quote. The quote is valid for 30 days. The order is firm on signature or confirmation by email.
Article 4. Pricing
The Provider benefits from the VAT exemption scheme (article 293 B of the French General Tax Code). Prices are net of VAT. Package prices are shown on the site and may change; any change is notified 30 days before it applies.
Article 5. Payment
- Online Presence package / Word of Mouth package / Bundle: monthly direct debit at the start of the month.
- Custom builds: 30% on order, 70% on delivery, by bank transfer within 30 days of the invoice date.
- Any late payment incurs, without prior formal notice, penalties at the legal interest rate plus 10 points, as well as a fixed indemnity of 40€ for recovery costs.
Article 6. Timescales
The lead times stated on the site or in the quote (in particular: go-live within 72 hours, costed plan within 72 hours, reply within 24 working hours, build of 2 to 8 weeks) are indicative service targets. They run from the actual receipt of the access, information and approvals required from the Client. Exceeding them cannot give rise to any penalty, compensation or termination. The Supplier undertakes to inform the Client of any delay and to propose a new date.
Article 7. Intellectual property and data
CB Systems retains the intellectual property in all workflows, automations and code developed. The Client has a non-exclusive right of use, tied to their current subscription or contract.
The Client's data (files, databases, content) belongs to the Client. On termination, CB Systems undertakes to return the Client's data in a usable format, within 30 days.
The Provider undertakes to maintain absolute confidentiality over the information supplied by the Client in connection with the service.
Article 8. Liability
The Provider is bound by an obligation of means, to the exclusion of any obligation of result. Time savings, review volumes, customer response rates, reductions in missed appointments or any other result mentioned on the site or during discussions are illustrations drawn from individual cases: they depend on the context, the tools and the Client's involvement, and are not guaranteed.
Automations rely on third-party services (APIs, software, email services, hosting providers) whose availability, pricing and development are outside the Provider's control. The Provider does not guarantee uninterrupted or error-free operation. In the event of a malfunction, the Provider intervenes under the agreed terms (thirty days of adjustments included after delivery, then optional maintenance). The Provider cannot be held liable if a third-party service is modified, restricted or interrupted, or where the malfunction results from action taken by the Client or from a failure to meet the Client's duty to cooperate.
The Client remains responsible for the accuracy of the information and access provided, for maintaining their third-party tool subscriptions, and for backing up their own data.
In any event, the Provider's liability is limited, for all damages combined, to the amounts actually paid by the Client for the service concerned over the last twelve months. The Provider cannot be held liable for indirect damages, in particular loss of operations, loss of turnover, loss of data, loss of customers or damage to reputation.
Article 9. Termination
- Subscription with no commitment (Presence / Word of Mouth / Easy Bundle): cancellable at any time by email, effective at the end of the current month. Access to the services ends at the end of the paid period.
- Subscription with a 12-month commitment: a firm commitment for the period subscribed. Cancellation takes effect at the end of the term, on request by email with 30 days' notice; failing that, the subscription continues at the current rate. If the Client cancels early, the monthly payments due until the end of the term remain payable.
- Custom builds: in the event of a serious breach by one party, the other may terminate after a formal notice has gone unanswered for 30 days. The Client's data is returned to them within 30 days.
Article 10. Right of withdrawal by type of buyer
The services (packages and custom builds) are supplied to professional clients acting in the course of their business; the fourteen-day right of withdrawal set out in articles L.221-18 et seq. of the French Consumer Code does not apply to them.
Shop products, on the other hand, may be bought by consumers. In that case, the protective provisions of the French Consumer Code apply as of right. Plaques and pads delivered encoded for the buyer's business are clearly personalised goods excluded from the right of withdrawal under Article L.221-28 3°; standard, non-encoded hardware carries a fourteen-day right of withdrawal under the terms set out in Article 2 bis. The legal guarantees remain fully applicable in every case. These terms are set out in Article 2 bis and in our returns and refunds policy.
Article 11. Personal data
Personal data collected in the course of the contractual relationship is processed in accordance with the GDPR. The details (purposes, retention periods, rights) are set out in the privacy policy. Each party undertakes to comply with the applicable data protection rules.
Processing on behalf of the Client (Article 28 of the GDPR). Where the services involve processing personal data on behalf of the Client (for example its customer or prospect files), the Provider acts as a processor: it processes that data only on the Client's documented instructions and for the purposes of the agreed services, ensures its confidentiality and security, assists the Client in meeting its own obligations, notifies the Client without undue delay of any data breach, and returns or deletes the data at the end of the contract (returned in a usable format within 30 days, in accordance with Article 7).
The Client gives the Provider general authorisation to engage sub-processors for the purposes of the services: hosting, automation tools, email and calendar services, and automated processing tools that may include artificial intelligence models. These providers are chosen with appropriate safeguards (confidentiality, no reuse of the data for their own purposes, a framework for transfers outside the European Union). The list of sub-processors is available on request; the Client is informed of any significant change and may raise legitimate objections.
The Client warrants that they have a legal basis for the data entrusted to the Provider and that they have met their own information obligations towards the data subjects.
Article 12. Force majeure
Neither party may be held liable for a failure to meet its obligations resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code. Obligations are suspended for the duration of the event; if it continues beyond 60 days, either party may terminate the contract without compensation.
Article 13. Complaints and mediation
Any complaint must be sent through the contact form or to contact@cb-systems.fr. The parties will endeavour to settle any dispute amicably before taking legal action. Disputes between businesses do not fall under consumer mediation.
Where the buyer acts as a consumer, they have the right, under articles L.611-1 and following of the French Consumer Code, to use a consumer mediator free of charge in order to settle a dispute amicably. The contact details of the competent mediator are provided for this purpose on request at contact@cb-systems.fr.
Article 14. Governing law
These terms of sale are governed by French law. Any dispute falls under the exclusive jurisdiction of the courts of Lyon, after an attempt at amicable settlement.