In force as of 26 July 2026
This policy sets out the returns and refunds terms applicable to the products (NFC media, hereinafter “pads”) sold through the online shop of Céleste Bellier (CB Systems), a micro-business registered under SIREN 102 895 836, registered office 9 Rue Fiol, 69003 Lyon. Contact: contact@cb-systems.fr. It supplements our terms of sale.
Article 1. Two types of product
Plaques and pads delivered encoded for your business (review link, loyalty page or security keys written into the chip from the information you provide us) are clearly personalised goods, made to your specifications, within the meaning of article L.221-28 3° of the French Consumer Code: once encoded, they can neither be reassigned to another business nor resold. Standard hardware delivered unencoded (blank items) is not personalised.
Article 2. Withdrawal: depends on the product
For encoded products, in accordance with article L.221-28 3°, the 14-day right of withdrawal does not apply: the sale is final as soon as payment is confirmed, with no return, exchange or refund for personal convenience or a change of mind. You are informed of this before payment.
For standard hardware supplied unencoded, if you are buying as a consumer, you have a 14-day right of withdrawal from the date of receipt (articles L.221-18 et seq. of the French Consumer Code): tell us your decision at contact@cb-systems.fr, then return the product complete, unencoded and in resaleable condition within 14 days (return postage at your expense); the refund is issued within 14 days of the goods being recovered.
Article 3. Check your order before confirming
As the pad is personalised from the information you provide, please check carefully your business details and the destination link before confirming your payment. Once the pad is programmed, it can no longer be changed. If in doubt, write to us before ordering: contact@cb-systems.fr.
Article 4. Faulty, damaged or non-conforming product
If you receive a pad that is faulty, damaged in transit, or does not match your order (for example wrongly programmed by us), contact us at contact@cb-systems.fr within 14 days of receipt, with a photo if possible. We will then, at our expense and at no cost to you, arrange its replacement or, if that is not possible, a full refund.
This cover falls under the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), which apply independently of this policy.
Article 5. Business customers
When the purchase is made by a professional in the course of their business, no right of withdrawal applies. The legal guarantees against defects and non-conformity remain applicable under the conditions of Article 4.
Article 6. Contact
For any question about an order or a product you have received, write to us at contact@cb-systems.fr. We handle every request with care and always look for a fair solution.