In force from 10 October 2026. This English version is provided for convenience; only the French version is legally binding.
This policy sets out the return and refund terms for products (NFC supports, "pads") sold through the online shop of Céleste Bellier EI (CB Systems), micro-enterprise registered under SIREN 102 895 836, 9 Rue Fiol, 69003 Lyon, France. Contact: contact@cb-systems.fr. It complements our terms of sale.
Article 1. Two types of products
Plaques and pads delivered encoded for your establishment (review link, loyalty page or security keys written to the chip from the information you provide) are clearly personalised goods, made to your specifications, under article L.221-28 3° of the French Consumer Code: once encoded, they can neither be reassigned to another establishment nor resold. Standard hardware delivered unencoded (blank supports) is not personalised.
Article 2. Withdrawal: depending on the product
For encoded products, under article L.221-28 3°, the 14-day right of withdrawal does not apply: the sale is final once payment is confirmed, with no return, exchange or refund for convenience or change of mind. You are informed of this before payment.
For unencoded standard hardware, if you buy as a consumer, you have 14 days from receipt to withdraw, without giving any reason. The easiest way: withdraw from contract here, online. You immediately receive an acknowledgement by email with your statement, its date and time. You can also write to contact@cb-systems.fr, using if you wish the model form. Then return the complete product, unencoded and in resaleable condition, within 14 days (return costs at your expense). The refund, including standard delivery costs, is made no later than 14 days after we receive your decision; it may be withheld until we have received the product back or proof of dispatch.
Article 3. Check your order before paying
As the pad is personalised from the information you provide, please check the model carefully before paying, then the establishment details and destination link you send us: we confirm them with you before programming the pad. Once programmed, a pad can no longer be changed. If in doubt, write to us before ordering: contact@cb-systems.fr.
Article 4. Defective, damaged or non-conforming product
If you receive a pad that is defective, damaged in transit or not as ordered (for example programmed incorrectly by us), contact us at contact@cb-systems.fr, ideally on receipt and with a photo if possible. We will then repair or replace it at our expense, at no cost to you, or, if that is not possible, give you a full refund.
If you are a consumer, this falls under the statutory guarantee of conformity, which you can invoke for two years from delivery (articles L.217-3 et seq. of the French Consumer Code), and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). These guarantees, detailed in our terms of sale, apply independently of this policy.
Article 5. Business customers
Where the purchase is made by a professional for their business, no right of withdrawal applies. Statutory guarantees against defects and non-conformity still apply as set out in Article 4.
Article 6. Contact and mediation
For any question about an order or a product received, write to contact@cb-systems.fr. We handle every request with care and always look for a fair solution. If a dispute persists after a written complaint, a consumer may refer it free of charge to the consumer mediator, whose contact details are available on request at contact@cb-systems.fr.