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Automate · Florist

Automation for
florists in Lyon.

Automation for a florist means taking orders even when your hands are in the water, organising the morning workshop without sticky notes, and reminding your customers of the dates that matter to them. You arrange, the system takes notes.

Day to day

Hands in the water, the phone ringing.

A flower shop takes both hands: arranging, advising, taking payment, delivering. Every order that comes in while you are making a bouquet is a choice between keeping the customer in the shop waiting and missing the one on the phone.

Add the peaks: Valentine's Day and Mother's Day when everything lands at once, funeral orders that need a fast reply and a lot of tact, weddings prepared months in advance. And what nobody has time for: wishing a happy birthday to the customer who orders every year, offering a bouquet to the one who gives flowers on the first of every month. These are the touches that make loyal customers, and they are the first to go. Not to mention the funeral pieces to handle within the hour, the wedding quotes, and the company flower subscriptions that would rather be invoiced without anyone thinking about it. Automating everything around the bouquet means saving time in the workroom every day.

What we automate

The workshop organises itself while you arrange.

We automate order taking, the morning organisation and customer follow-up, without ever touching what makes your value: the bouquet itself and the note that goes with it.

You keep control of the tone, the hours and the rules. We set everything to the way you work, and the system follows it.

  • Online order by click and collect or by message: occasion, budget, date, pickup or delivery, confirmed immediately
  • Workshop summary every morning: the day's arrangements, sorted by slot and by delivery round
  • SMS to the customer as soon as their order is ready, reminder the day before for pickups
  • Reminder of the dates that matter: the customer who orders every year for the same birthday gets an offer a few days before
  • Google review request after the handover, kept for happy occasions
In concrete terms

A birthday bouquet that comes back every year.

Take an ordinary order: a birthday bouquet ordered for Friday, collected in the shop. What it triggers next is what changes everything.

The order comes in on Tuesday through the form: birthday, budget, pickup Friday 17:00. Immediate confirmation, automatic question about preferred colours. On Thursday evening it appears in Friday's workroom summary, sorted into the right slot. At 15:00 on Friday the bouquet is ready: the customer gets their text and arrives on time. On Saturday a thank you note goes out, with the invitation to leave a Google review. And the following year, ten days before the same date, the customer gets a quiet message: Claire's birthday is coming up, shall we prepare something for you? It is the attention a florist dreams of giving every regular customer, and that none has time to keep up by hand. For funerals, nothing goes out automatically: the system alerts you, and you are the one who writes.

Frequently asked questions

What florists ask us.

Exactly, and it does not try to. Automatic messages are kept for happy occasions. For bereavement, the system picks up the enquiry, alerts you immediately, and everything sent afterwards is written by you. Automation handles the urgency, not the emotion.
Instagram messages and comments can trigger the same flow as the form: order logged, confirmation sent, workshop summary up to date. You reply to the DM once, the rest follows.
The day's round comes out every morning as a sorted list, addresses checked, with the slot promised to each customer. If you deliver yourself, it is your route sheet; if a courier handles it, it goes to them.
An order form (occasion, budget, pickup date) connected to your inbox is enough to start. The confirmation, the order ready SMS and the pickup reminder then go out on their own.
Ask after the bouquet is handed over, while the emotion is still there, with an SMS containing the direct link, and put an NFC plaque near the till for passing customers. Never a reward in exchange: Google forbids it.
Going further

Where it all connects.

For a florist, the base is automatic enquiry sorting, completed by pickup and appointment reminders. In the shop, a Google reviews plaque near the till harvests what your bouquets sow, and our packages include loyalty for regular customers. Everything else is on the automation hub, or over a coffee with us.

To size up what is at stake, the savings calculator works out in a minute what these tasks cost you over a year.

Shall we talk?

Your regulars deserve to be remembered.

Tell us about your rushes, your deliveries and your regulars, over a coffee. 45 minutes to see what can be automated, no commitment, and a costed plan within 72 hours.

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