Hands in the dough, the order on the corner of a notepad.
A croquembouche jotted down on the fly between two customers, a phone number scribbled that nobody can read back, a birthday cake promised for Saturday that no one is sure was ever confirmed. In the morning rush, taking special orders is the weak link.
A forgotten order in a bakery is not just a slip: it is a ruined birthday and a lost customer who will tell everyone. Conversely, every special order handled well is the best word of mouth there is. Between the bakehouse starting at 04:00 and a shop that never empties, nobody has time to confirm by phone, to send a reminder the day before collection or to ask for a review. Those are exactly the steps we automate.
The order book that keeps itself.
We automate the special-orders chain and the upkeep of your reputation, without changing anything in your production.
You keep control of the hours, the tone and the pace of the messages. We set everything to the way you work, and the system follows it.
- Cake and celebration-cake orders online, with immediate confirmation
- Deposit requested automatically on large orders, no more no-shows
- Summary of the next day's orders sent to the bakehouse every evening
- Pickup reminder to the customer that morning, with the agreed time
- Google review request after pickup, once the cake has done its work
A wedding cake, from end to end.
Take a customer who orders a tiered cake for a christening on Saturday. Here's what the scenario, built in n8n, does in your place.
The order comes in through the form on your site, with the number of portions, the flavour and the collection date. The workflow immediately sends a detailed confirmation and, for an order this size, a deposit link: until it is paid, the order stays marked as pending and you can see it at a glance. On Friday evening, the summary for the next day goes to the workroom: three orders, the flavours, the collection times. On Saturday morning, the customer gets a reminder with the agreed time, which saves the cake sitting on the counter at closing. On Sunday, a message thanks her and invites her to leave a Google review. At every step, the system checks the real state of things: no reminder for a cancelled order, no empty summary sent to the bakehouse for nothing. The result: no more forgotten orders, deposits that secure the big pieces, and a Google shopfront as good as the real one.
What bakers ask us.
Where it all connects.
For a bakery, the starting point is often the special order, a cousin of the automated quote: request, confirmation, deposit, follow-up. Automatic sorting of enquiries separates orders from routine questions. And our NFC plaques on the counter turn happy customers into Google reviews. It is all on the automation hub. For a need specific to your bakery, we do custom builds, and the ready-made packages cover the essentials. The best thing is to talk it over: book a coffee with us.
To size up what is at stake, the savings calculator works out in a minute what these tasks cost you over a year.
Your hands, in the dough.
Tell us how you take your special orders today, over a coffee, with the fresh bread supplied by you. 45 minutes to see what can be automated, no commitment, and a costed plan within 72 hours.
Book a coffee