A member drifts away in silence.
A gym lives on two flows: the new people who sign up and the members who stay. Both leak quietly: the trial visitor who never calls back, and the member who comes less and less until the cancellation letter.
A trial form filled in on a Tuesday at 22:00 often waits until the weekend for a call back, and by then the urge has faded. Missed trial sessions are the norm without a reminder. And on the member side, the signal is always the same: three weeks without checking in, then a month, then cancellation, without anyone reaching out at the point where a simple message would have been enough. Add the failed direct debits, the group class timetable that is full on one side and empty on the other, the coaching sessions to confirm, and the front desk that spends its day on the phone. Automating this follow-up means saving time at the front desk and keeping members that an ordinary gym lets slip away.
Every lead followed up, every member kept.
We automate the sign-up funnel and retention, the two places where a gym wins or loses its revenue. Your management software stays, the automation handles the messages it does not send.
You keep control of the tone, the hours and the rules. We set everything to the way you work, and the system follows it.
- Trial request: a reply in two minutes, a slot offered, a reminder three hours before the session
- D+2 after the trial: a follow-up message with the membership offer, a gentle follow-up a week later
- Member not seen for three weeks: a personalised come-back message with a suggested class
- A place frees up in a full class: the waiting list is notified, the first to reply gets it
- Failed direct debit followed up politely before any suspension, and an invitation to leave a Google review for regular members
From the Tuesday evening trial to a loyal member.
Take the full journey: a prospect fills in your free-trial form on a Tuesday at 22:15, at the moment their motivation is at its peak.
At 22:17, he gets the confirmation and a choice of slots; he takes Thursday 18:30. On Thursday at 15:30 the reminder goes out, and that is what makes the difference on trial no-shows. He comes, the session goes well. On Saturday the follow-up message arrives: what the offer includes, a sign-up link, a simple question about what he thought of the session. He signs on Sunday evening, from his sofa. Three months later he stops checking in for three weeks: the system spots it and sends him a comeback message, with the Tuesday class he used to attend. He comes back. Six months later, regular and happy, he gets the invitation to leave a Google review, the one that fills the gym in January. At no point did your front desk pick up the phone for any of it.
What gyms ask us.
Where it all connects.
For a gym, the starting point is the bookings and reminders workflow, backed by sorting incoming enquiries and payment follow-ups for failed direct debits. At reception, a Google reviews plaque from the shop captures happy members on their way out. The full tour is on the automation hub, and the next step is discussed over a coffee.
To size up what is at stake, the savings calculator works out in a minute what these tasks cost you over a year.
Your members deserve to be caught in time.
Tell us about your trials, your classes and your churn, over a coffee. 45 minutes to see what can be automated, no commitment, and a costed plan within 72 hours.
Book a coffee