What a video call does not show
On a video call, people describe the work as they think they do it. On site, I see the work as it is actually done. The difference sounds slight; it is what makes a diagnosis good. A few examples of what never shows up on screen:
- The Post-it stuck on the till with a code or a reminder: it almost always signals a fragile manual step.
- The notebook next to the phone: the bookings or orders that pass through it get re-entered elsewhere, so they get duplicated.
- Interruptions: who gets cut off every ten minutes, and by what. It's often the first thing to automate.
- The “second screen”: the spreadsheet left open all day that acts as the whole team's memory.
Describing your own day-to-day is hard: what you do every day becomes invisible. Watching it on the ground gets around that bias.
How the appointment works
The format is simple: 45 minutes, over a coffee, at your place. You describe a typical week, I ask questions about your tools, I note what gets re-keyed, re-copied, checked by hand. Nothing to prepare: it is the real environment that interests me. Within the following 72 hours (indicative), you receive a written plan: the tasks that can be automated, in what order, the estimated time recovered and a firm price per batch. The plan is yours, whether you start anything or not.
And if you are not in Lyon?
The on-site visit is free within 30 km around Lyon. Beyond that, we start with a video call: it is enough to frame the need and check that your tools are compatible, and we plan a visit on site if the project warrants it. For a first conversation, just book a slot: coffee, at your place or video call, you decide the format.