https://cb-systems.fr/en/blog/Field notes on automation for shops, restaurants and small businesses.enMon, 28 Sep 2026 14:00:00 +0000 https://cb-systems.fr/en/blog/local-shop-newsletter/https://cb-systems.fr/en/blog/local-shop-newsletter/Fri, 25 Sep 2026 09:00:00 +0000Does a newsletter really help a neighbourhood shop? What works, what to write about, and the three GDPR rules to follow. https://cb-systems.fr/en/blog/automate-phone-calls-small-business/https://cb-systems.fr/en/blog/automate-phone-calls-small-business/Tue, 22 Sep 2026 09:00:00 +0000Filter calls, send them to the right person and never lose a number again: automated answering that keeps the human welcome for what matters. https://cb-systems.fr/en/blog/simple-dashboard-small-business/https://cb-systems.fr/en/blog/simple-dashboard-small-business/Fri, 18 Sep 2026 09:00:00 +0000Five numbers are enough to steer a small business: revenue, cash received, overdue invoices, order book, average sale. Which ones to track, and how often. https://cb-systems.fr/en/blog/take-orders-without-the-phone/https://cb-systems.fr/en/blog/take-orders-without-the-phone/Tue, 15 Sep 2026 09:00:00 +0000Form, platform or messaging: three ways to take orders without picking up the phone, what each one really costs, and which to choose for your shop. https://cb-systems.fr/en/blog/festive-season-countdown-shop/https://cb-systems.fr/en/blog/festive-season-countdown-shop/Fri, 11 Sep 2026 09:00:00 +0000Butcher, florist, bakery: the festive season countdown week by week, from October to 24 December, so you can absorb the peak without drowning in it. https://cb-systems.fr/en/blog/should-you-charge-for-quotes/https://cb-systems.fr/en/blog/should-you-charge-for-quotes/Wed, 09 Sep 2026 09:00:00 +0000Charging for quotes as a tradesperson: what the law allows, the arguments on both sides, the middle road, and why the time you take to send matters more. https://cb-systems.fr/en/blog/automate-invoicing-small-business/https://cb-systems.fr/en/blog/automate-invoicing-small-business/Fri, 04 Sep 2026 09:00:00 +0000From the finished job to the money collected: how to link quotes, invoicing and unpaid invoice follow-up in a single circuit, with no re-keying and nothing forgotten. https://cb-systems.fr/en/blog/business-sms-examples/https://cb-systems.fr/en/blog/business-sms-examples/Tue, 01 Sep 2026 09:00:00 +0000Fifteen business SMS examples to copy: appointments, order ready, follow-up, last-minute changes, review requests. With the right length and the right time of day. https://cb-systems.fr/en/blog/fake-google-reviews-what-to-do/https://cb-systems.fr/en/blog/fake-google-reviews-what-to-do/Fri, 28 Aug 2026 09:00:00 +0000A fake Google review on your profile: how to report it, what to reply in the meantime, what evidence to gather and how long it really takes. https://cb-systems.fr/en/blog/optimise-google-business-profile/https://cb-systems.fr/en/blog/optimise-google-business-profile/Tue, 25 Aug 2026 09:00:00 +0000The complete checklist to optimise your Google Business Profile in 2026: categories, opening hours, photos, products, reviews, questions. Concrete, in order. https://cb-systems.fr/en/blog/win-back-inactive-customers/https://cb-systems.fr/en/blog/win-back-inactive-customers/Tue, 18 Aug 2026 09:00:00 +0000How to follow up a customer who has stopped coming back: 30, 60 and 90 day segments, SMS and email messages ready to adapt, and the mistakes that drive people away. https://cb-systems.fr/en/blog/reduce-phone-calls-shop/https://cb-systems.fr/en/blog/reduce-phone-calls-shop/Fri, 14 Aug 2026 09:00:00 +0000Phone ringing non-stop in your shop? Count the calls, cut off each source one by one and keep the line free for what matters. https://cb-systems.fr/en/blog/create-google-review-qr-code/https://cb-systems.fr/en/blog/create-google-review-qr-code/Tue, 11 Aug 2026 09:00:00 +0000Create a free QR code that opens your Google review form directly: the exact link, the right generator, where to put it and the NFC version. https://cb-systems.fr/en/blog/loyalty-programme-small-shop/https://cb-systems.fr/en/blog/loyalty-programme-small-shop/Fri, 07 Aug 2026 09:00:00 +0000The stamp card gets lost and tells you nothing. What replaces it in a small shop, what it really costs, and the rules that make it last. https://cb-systems.fr/en/blog/unpaid-invoice-reminder-template/https://cb-systems.fr/en/blog/unpaid-invoice-reminder-template/Wed, 05 Aug 2026 09:00:00 +0000Unpaid invoice: the messages to send at day 8, day 20 and day 30, with a rising tone and late payment penalties mentioned, ready to copy and adapt. https://cb-systems.fr/en/blog/google-review-request-template/https://cb-systems.fr/en/blog/google-review-request-template/Fri, 31 Jul 2026 09:00:00 +0000What to send when asking for a Google review: SMS and email templates ready to copy, the right timing, and the Google rules not to cross. https://cb-systems.fr/en/blog/reply-to-negative-google-reviews/https://cb-systems.fr/en/blog/reply-to-negative-google-reviews/Tue, 28 Jul 2026 09:00:00 +0000How to reply to a negative Google review without making things worse: the four-step method, 6 template replies to adapt and the mistakes to avoid. https://cb-systems.fr/en/blog/appointment-reminder-sms-examples/https://cb-systems.fr/en/blog/appointment-reminder-sms-examples/Fri, 24 Jul 2026 09:00:00 +0000Ten appointment reminder SMS examples by trade (hairdresser, practice, salon, restaurant), the right timing and the wording that makes cancelling easy. https://cb-systems.fr/en/blog/quote-follow-up-email-template/https://cb-systems.fr/en/blog/quote-follow-up-email-template/Thu, 23 Jul 2026 09:00:00 +0000Three quote follow-up email templates to copy: first follow-up, second with a proposal, fixed-date event. And the right timing for each send. https://cb-systems.fr/en/blog/chase-unpaid-invoices/https://cb-systems.fr/en/blog/chase-unpaid-invoices/Sat, 18 Jul 2026 09:00:00 +0000Most unpaid invoices in micro-businesses are simple oversights. Follow-up calendar (due date, day 7, day 15), message template, payment link and automation. https://cb-systems.fr/en/blog/click-and-collect-local-shop/https://cb-systems.fr/en/blog/click-and-collect-local-shop/Sat, 18 Jul 2026 09:00:00 +0000No need for a commission-based platform: a form, an automatic confirmation and an order ready SMS are enough to launch click and collect. https://cb-systems.fr/en/blog/follow-up-quotes-no-reply/https://cb-systems.fr/en/blog/follow-up-quotes-no-reply/Sat, 18 Jul 2026 09:00:00 +0000When to follow up a quote with no reply, through which channel, with what words: recommended timings, message templates ready to adapt, and the automatic version. https://cb-systems.fr/en/blog/reduce-appointment-no-shows/https://cb-systems.fr/en/blog/reduce-appointment-no-shows/Sat, 18 Jul 2026 09:00:00 +0000Reminders at the right time, two-way confirmation, waiting list, deposit: what really cuts no-shows in a hair salon, beauty salon, restaurant or practice. https://cb-systems.fr/en/blog/automation-cost-small-business/https://cb-systems.fr/en/blog/automation-cost-small-business/Wed, 24 Jun 2026 09:00:00 +0000How much automation costs for a small business: what makes up the price, set-up against subscriptions, and how to work out your return. https://cb-systems.fr/en/blog/automation-gdpr/https://cb-systems.fr/en/blog/automation-gdpr/Wed, 24 Jun 2026 09:00:00 +0000Automation and GDPR: why hosting matters, the risk of US tools, and the case for a self-hosted n8n to keep your data hosted in France. https://cb-systems.fr/en/blog/n8n-make-zapier/https://cb-systems.fr/en/blog/n8n-make-zapier/Wed, 24 Jun 2026 09:00:00 +0000n8n vs Make vs Zapier in 2026: price, hosting and GDPR compared, why we favour self-hosted n8n, and which Zapier alternative suits you. https://cb-systems.fr/en/blog/automation-agency-lyon/https://cb-systems.fr/en/blog/automation-agency-lyon/Tue, 23 Jun 2026 09:00:00 +0000What automation actually changes for a small business or a shop, agency versus independent workshop, and how to get started without getting it wrong. https://cb-systems.fr/en/blog/more-google-reviews-shop/https://cb-systems.fr/en/blog/more-google-reviews-shop/Tue, 23 Jun 2026 09:00:00 +0000Getting more Google reviews in a restaurant, a salon or a shop: the right moment to ask, the methods that work and the mistakes to avoid. https://cb-systems.fr/en/blog/nfc-plaque-card-google-reviews/https://cb-systems.fr/en/blog/nfc-plaque-card-google-reviews/Tue, 23 Jun 2026 09:00:00 +0000NFC plaque, NFC card or stand for Google reviews: how it works, the formats, where to put it and what sets a well-made plaque apart from a resold gadget. https://cb-systems.fr/en/blog/automate-or-do-it-yourself/https://cb-systems.fr/en/blog/automate-or-do-it-yourself/Fri, 12 Jun 2026 09:00:00 +0000Doing it yourself looks free, but a recurring task costs you every time it repeats. The method for working out what a manual task really costs you. https://cb-systems.fr/en/blog/automation-without-jargon/https://cb-systems.fr/en/blog/automation-without-jargon/Fri, 12 Jun 2026 09:00:00 +0000No need to understand the tech: an automation is “when X happens, do Y”. An honest definition, concrete examples and real limits. https://cb-systems.fr/en/blog/duplicate-bookings/https://cb-systems.fr/en/blog/duplicate-bookings/Fri, 12 Jun 2026 09:00:00 +0000Phone, Instagram, notebook, platform: when booking channels do not talk to each other, double bookings happen. The single-flow principle, explained. https://cb-systems.fr/en/blog/manage-google-reviews-shop/https://cb-systems.fr/en/blog/manage-google-reviews-shop/Fri, 12 Jun 2026 09:00:00 +0000Monitoring, replying, asking for reviews: what managing Google reviews really takes from a shop, and how to automate it without losing your evenings. https://cb-systems.fr/en/blog/on-site-automation-assessment/https://cb-systems.fr/en/blog/on-site-automation-assessment/Fri, 12 Jun 2026 09:00:00 +0000An automation diagnosis works better on site: what you see at the workplace that no video call shows, and how it all unfolds. https://cb-systems.fr/en/blog/tasks-to-automate-first/https://cb-systems.fr/en/blog/tasks-to-automate-first/Fri, 12 Jun 2026 09:00:00 +0000Follow-ups, re-keying, appointment reminders, review requests, reports: the five most profitable automation projects in a shop or a small business.